Support with our new ways of volunteering

We’re improving how we volunteer at Scouts with new processes and a new digital system. Change can be hard, but there’s a whole range of help available to anyone who needs it.

Scouts website  

Our Volunteer Experience webpages are the first place to go to understand what the changes are, how they affect you, and what you need to do to adopt change.

Digital tool guides

If you have a question on how to perform a particular process on the new digital system, you can access our digital tool guides.

To get to know the new system, check out the following video for an overview of the new system's features and benefits:

Local support

There are volunteers available in your County/Area/Region to give you the information you need on how to use the new digital system and our new ways of volunteering. Keep an eye out in local communications for more information on your local Go-Live Support Team, or contact then using the button below.

Support button

If you need help to find what you need, use the purple 'Support' button at the bottom of your screen.

There you can type in your question, and a list of the most relevant information on the website will come up. You also have the option to chat to someone in the Support Centre if you need further assistance.

Support Centre

Our Support Centre team can signpost you to the right advice and guidance, if you have a question or need support. We're open extended hours, 9am-8pm, Monday-Friday, and 10am-4pm on Saturdays and Sundays from 21 November to 13 December. 

To contact them, you can use the purple 'Support' button at the bottom of your screen. Alternatively, you can email support@scouts.org.uk or request a call back by completing the Support Centre Callback Request form.