After the conversation

Act on outcomes

It’s good practice to share the notes and actions with the other person after your conversation. This could just be an informal email.  

Your conversation might be the first of several. Depending on the situation, you might need to follow a formal process such as a review, complaint or suspension.

Agree a time to get any actions done and stick to it. Be clear and open when you follow up with them. 

Look for support

Take care and be kind to yourself. Remember, these situations can be challenging, and they can take a toll on you mentally and physically.

Reach out to your line manager if you need support. It could be comforting to share your feelings with someone close to you.

If you’re supporting someone else who’s having challenging conversations, check in with them regularly and remind them where they can get more help. Sometimes just chatting to them on the phone can be a huge support.