Contact us

Our support team can signpost you to the right advice and guidance, if you have a question or need support.

Quick links

Emergency

If you have an accident or emergency situation at Scouts please do follow the steps in the Purple card – Safe Scouting and what to do in an emergency. For more information visit the emergencies and reporting section of our website.

Out of hours contact: In an emergency situation where you need to speak to the on duty Critical Incident Manager, Safeguarding Officer or Media Officer please call 0345 300 1818 (local rate) or 020 8433 7100 where an out of hours service will triage you to the correct person.

Read the Purple Card

Contacting the Support Centre

From the 20th of November the Support Centre will temporarily be extending their opening hours from 9am - 8pm and Live Chat will be available from 9am-7pm Monday to Friday.

Additionally we will be open Saturdays and Sundays up until Christmas, between 10am-4pm with Live Chat open 11am-3pm.

Live Chat
Click here to chat with us – it’s the quickest and easiest way to get in touch. You can also click the purple help button on the bottom right of every page. You’ll see an option to get in touch after a few seconds.

We’re usually online from 9am to 4:45pm Monday to Friday, but occasionally we may be unavailable for staff training or meetings. If we’re not available, you’ll be able to leave a message and we’ll email you back as soon as we can.

Email
You can drop us an email at support@scouts.org.uk

Call back Request
If you’d like to speak with one of the team on the phone, you can now request a call back. Just fill in this short form with the details of your question and we’ll get back to you.

Social Media
Get in touch via social media, tag us or tweet us via the social handles below. We'd love to see what Scouts are getting up to!

Raising a concern

If you need to raise a concern, please read our guidance on ensuring a concern is approached using the most appropriate policy.

Scouts Heritage Service

The Scouts Heritage Service looks after the Heritage Collection on behalf of the Movement and offer an enquiries service to help you find out about the Scouts fascinating history.