Customer Experience Manager – Gilwell Park
We're looking for a Customer Experience Manager to join our amazing Scout Adventures team.
Scouts is an equal opportunity employer. We're committed to diversity and actively seeking applicants from a wide range of backgrounds, in particular, Black, Asian and ethnic minority communities.
Will you be our next Customer Experience Manager?
Responsible to: General Manager - Gilwell Park
Department: Scout Adventures
Base location: Gilwell Park, Chingford with option to live in on site
Term: Permanent
Salary: £31,716 per annum, Band E, Level 3
Hours: 40 hours per week – including some evenings and weekends with travel to other Scout Adventures Centres
Line management responsibility: Adventure Experience Coordinators
A bit about the role
As Customer Experience Manager, you will be the Centre champion of our ‘Think FRESH!’ customer journey framework (Fun Relevant Effective Simple Helpful) and oversee and improve all aspects of our onsite customer journey. You will drive retention & support income generation through the delivery of fun, innovative events, and the implementation of service standards that exceed customer expectations.
You will be a passionate individual that possesses strong leadership skills to line manage a diverse team and nurture young talent. You will need a proven ability to drive positive change and inspire both staff and volunteers to deliver unforgettable experiences for young people within a complex and historic environment.
This role provides an amazing opportunity for a customer experience expert and service champion to deliver on KPIs, contribute to our overall strategy and be responsible for actioning key themes around the overall customer journey. As a subject matter expert, you will have considerable influence across our operation, and you will be the lead advocator of exceptional customer experiences in an iconic destination that makes a profound impact on the lives of countless young people
Sound good? Read the application pack and then apply
Before making an application please ensure that you've read the Recruitment and selection policy. In order for us to monitor the application of our Equality, Diversity and Inclusion policy, we'd be grateful if you'd also complete the Recruitment Monitoring questions on the Application Form.
Not sure where to start? Check out our guidance for applicants.
The closing date for applications: 23.59pm on Sunday 14th July 2024
Telephone Interviews will be held on: Friday 19th July 2024.
Interview be held in person at Gilwell Park: Friday 26th July 2024
If you'd like to discuss any of our roles in more detail, email recruitment@scouts.org.uk
Salary:
£31,716 per annum, Band E, level 3
Location:
Gilwell Park, Chingford, London (Option to live in)
Term:
Permanent
Hours:
40 hours per week – including some evenings and weekends with travel to other Scout Adventures Centres
Holidays:
28 days per annum plus bank holidays
Closing date:
Sun, July 14, 2024, 11:59 PM
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