Contact us

If you have an incident or emergency situation at Scouts please do follow the steps in the Purple card – What to do in an emergency. For more information visit the emergencies and reporting section of our website.

Out of hours contact: In an emergency situation where you need to speak to the on duty Critical Incident Manager, Safeguarding Officer or Media Officer please call 0345 300 1818 (local rate) or 020 8433 7100 where an out of hours service will direct you to the correct person.

The Support Centre Team are available Monday to Friday between 9am and 5pm with our live chat service operating between 9am and 4:45pm.

• To check if your query has been raised already and is being worked on please check this page: Digital system updates | Scouts
• There’s also lots of useful information available in our Knowledge Base: Scouts

Live chat 

Start a live chat by clicking the Support Button in the bottom left corner of the Scouts website – this option is great for quick or simple enquiries.

Submit a ticket

Submit a ticket using the link below – this option is best for longer or more complex queries:

• Submit a request – Scouts

Social media

Get in touch via social media, tag us or tweet us via the social handles below. We'd love to see what Scouts are getting up to!

If you need to raise a concern, please read our guidance on ensuring a concern is approached using the most appropriate policy.

The Scouts Heritage Service looks after the Heritage Collection on behalf of the Movement and offer an enquiries service to help you find out about the Scouts fascinating history.

• How to donate an item to the Heritage Collection
• How the enquiries service can help you with your research

To contact the team email [email protected]

The Scout Association, Gilwell Park, Chingford, London, England E4 7QW