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Scout Adventures Gilwell Park – Volunteer Shop Manager

Overview of the role

This an exciting opportunity for a volunteer to lead our onsite shop and help with the  delivery of one of our National Events in conjunction with the Scout Adventures Gilwell Park Team and a number of other event support teams. Tasks will range from liaising and supporting with individuals and teams to supporting the development of Gilwell Park’s onsite shop.

The candidate will focus on ensuring that everyone visiting Gilwell has a seamless and enjoyable visit to our onsite shop. Whether that involves dealing with customer’s queries or complaints, making sure the shop is fully stocked, making sure sales procedures are being upheld to a high standard and supporting our volunteers to help provide the best customer service we can. In addition, support will be given to the successful candidate by the Guest Care co-ordiantor. 

Scout Adventures Events aim to provide a memorable event experience to Young People within Scouting from all over the country. A crucial element of this experience is the overnight stay in camping fields on site. 

The overall responsibility of the Volunteer shop manager is to manage and liaise with other members of staff to ensure that the onsite shop is delivered in a safe and enjoyable way for all our guests.

The Volunteer shop manager is not required to attend each Scout Adventures event, but has to ensure that the task is deputised.

Ideally, the appointment is for a number of years which will allow you to develop an understanding of the job role and build successful relationships to help with the understanding and development of the onsite shop. Your key responsibilities involve dealing with customer’s queries or complaints, making sure the shop is fully stocked, dealing with financial matters in regards to communicating with the duty manager to ensure tills are skimmed and making sure there is sufficient change in tills to keep the shop running. This includes making sure sales procedures are being upheld to a high standard and supporting our volunteers to help provide the best customer service we can. This role offers the opportunity for the individual to import new ideas to help improve the user journey and experience for young people, leaders and volunteers within our onsite shop. The role offers the opportunity to lead and inspire individuals and volunteer teams to deliver the best shop experience possible to all customers.

The overall responsibility of the Volunteer shop manager is to manage and liaise with other members of staff to ensure that the onsite shop is delivered in a safe and enjoyable way for all our guests.

The Volunteer shop manager is not required to attend each Scout Adventures event, but has to ensure that the task is deputised.



Person specification



How to apply

Key dates
The closing date for applications and nominations is 30 November. Once the shortlist is drawn up, the interviews are expected to take place at Gilwell Park in early December.  Shortlisted candidates will be notified of the timings and given an outline of the selection process and the format of the interview day. These dates and times can be flexible.

 

Process
Please fill in the online application form no later than 30 November. Please ensure you read the person specification section and make it clear in your application how you meet these.

 

Further information

If you require any further information about the process or the roles, please contact Ulrike Stuebner by email at ulrike.stuebnber@scouts.org.uk

Volunteer Shop Manager Job Pack 30 Nov
PDF – 623.3KB

Location:
Gilwell Park, Chingford, London

Closing date:
Sat, November 30, 2019, 11:59 PM