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Policy, Organisation and Rules

15. Complaints, suspensions and dismissals

Complaints

The Association introduced a new complaints procedure from 1 September 2006. The term ‘complaint’ is taken to cover also disagreements and disputes.

The new procedure, for those raising a complaint, is outlined in the leaflet Resolving Complaints’. Detailed guidance notes for Group Scout Leaders and Commissioners in dealing with complaints can be found in the document Resolving Complaints - The Scout Association’s Complaints Procedure - Guidance Notes for Group Scout Leaders and Commissioners.

The Association strongly encourages the resolution of all complaints by informal means wherever possible. Where a matter of concern requires formal attention the Complaints Procedure should be followed.