Scout Adventures - Volunteer Shop Manager

This an exciting opportunity for a volunteer to lead the organisation and delivery of our onsite shop. As part of the Scout Adventures team you will work in conjunction with the Scout Adventures Volunteer Team, the Gilwell Park Centre Support Team and event volunteer teams as well as a number of individuals supporting Scout Adventures Events. The role reports to the Guest Care Co-ordinator.

Ideally, the appointment is for a number of years which will allow you to develop an understanding of the job role and build successful relationships to help with the understanding and development of the onsite shop. Your key responsibilities involve dealing with customer’s queries or complaints, making sure the shop is fully stocked, dealing with financial matters in regards to communicating with the duty manager to ensure tills are skimmed and making sure there is sufficient change in tills to keep the shop running. This includes making sure sales procedures are being upheld to a high standard and supporting our volunteers to help provide the best customer service we can. This role offers the opportunity for the individual to import new ideas to help improve the user journey and experience for young people, leaders and volunteers within our onsite shop. The role offers the opportunity to lead and inspire individuals and volunteer teams to deliver the best shop experience possible to all customers.

The overall responsibility of the Volunteer shop manager is to manage and liaise with other members of staff to ensure that the onsite shop is delivered in a safe and enjoyable way for all our guests. The Volunteer shop manager is not required to attend each Scout Adventures event, but has to ensure that the task is deputised.

How to apply

The application pack provides more information.

The closing date for applications and nominations is 21 July. Once the shortlist is drawn up, the interviews are expected to take place in the last week of July/first week of August. Shortlisted candidates will be notified of the timings and given an outline of the selection process and the format of the interview day.

You can apply by filling in the online application form

Further information

If you require any further information about the process or the roles, please contact Ulrike Stuebner